Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Beginning in 1992, with help from ENERGY STAR®, American families and businesses saved $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. All Pella® products meet or exceed ENERGY STAR certification in all 50 states and most of Canada. How will this affect you? Not only could you see a decrease with your heating and cooling bill, you’ll also help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are specifically designed and customized for your home, meaning no two projects are alike. Our wide range of products make it hard to discuss pricing without first considering your needs and the project results you envision. Due to this nature, we find it useful to send out a Pella sales representative who can give you a quoted project price upon seeing the project site itself. To accelerate the quoting procedure, your Pella® sales representative is prepared with a computer and a portable printer so that they’ll have all the quote information you’ll need—just as soon as the sales representative has had a chance to consider the requirements of the project and aligns them with your vision.
 
In addition to offering a large assortment of high-grade products to pick from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you great window and door products at affordable prices, offering you a chance to make the home improvements you want to while building great value into your Falls Church area home all the while.


What should I use to clean my glass windows?

We advise that you clean them with a prepackaged vinegar-based cleaning mix or use an ammonia-free glass cleaner such as Windex or Sparkle. You can also mix your own with one part vinegar to ten parts water. Apply the solution to a soft, clean microfiber cloth or paper towel. Do not use glass cleaners that are ammonia- or alcohol-based as they have a tendency to leave streaks or create a film that magnetizes moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses dependable installers who are certified to install Pella products. They must complete a thorough set of training courses so that your windows and doors are properly installed and meet Pella’s strict warranty guidelines. We find the best Falls Church-local people and recruit them to install our projects. Before we hire anyone, Pella requires them to pass a drug test and background check. Our installers are are insured by liability and workers compensation insurance. Aside from Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Your Falls Church Pella branch offers services and support that “big box” stores can’t match. Our staff is made up of professionals whose expertise is in selling, installing, and servicing Pella Windows & Doors. Working with a dedicated Pella sales team, project manager, local service technicians, and expert installers means that your renovation will have the expertise of our whole team. We commonly use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. Simply contact our office, your sales representative, or our project manager with any questions or concerns you may have and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are several important reasons why Falls Church homeowners select Pella for their replacement window and door needs. Pella was founded in 1925 and has remained privately-held the entire time. All of our high quality windows and doors are made with attention to detail and serviced by Pella’s certified Direct Sales Network. Unlike many of our competitors who sell exclusively through retailers, Pella has dedicated window and entry door design centers across the United States and Canada. This unique way of conducting business gives the homeowners in Falls Church a convenient and personal experience with the help of a local to Falls Church, Pella-certified team. Whether you are looking for the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a high quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Falls Church, we understand that purchasing new windows or a replacement door for your home is a major investment. Because of that fact, it is critical to ensure that every question you have about Pella’s materials, diverse product lines and construction are answered.  In order to accomplish this, we respectfully request that you allow up to 2 hours for your consultation appointment.

What should I expect during the in-home consultation?

Pella Falls Church’s in-home consultation is extremely important to ensure customer satisfaction and the right window or door products are picked for your Falls Church home and budget. As such, it is imperative that this visit is arranged when all decision-makers (typically both homeowners) are able to participate. Our goal is to provide you the best replacement windows and doors possible.

Please allow up to two hours for this visit. Our professional consultant will address a variety of common questions including:

· What materials (vinyl, wood or fiberglass) are most appropriate for your Falls Church home?

· In terms of functionality, which features would you like for your new windows or doors?

· What level of energy efficiency would be best for your home?

· Which colors do you want?

· Other questions you may have

Your in-home consultation is the surest way to receive an accurate, binding quote for this important project.